Checking a business is genuine - ACCC
Memberships. Some individuals and businesses are members of professional, industry or trade associations. This is usually voluntary. If the individual or business claims to have any memberships, you can contact the relevant association to check the claim is true.
Scams | ACCC - Australian Competition and Consumer Commission
Types of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for money or to invest in something.; Investment scams: The scammer gets money from you for a fake investment opportunity.; Buying or selling: The scammer creates fake online stores or classified ads to sell you a ...
Consumer rights and guarantees | ACCC
Example of when consumer guarantees don't apply. A farmer buys grain from a supplier to feed the cattle on his small farm. The shipment of grain costs $20,000.
4 Consumer1guarantees1–1a1guide1for1consumers Match description There is a guarantee that any description of a product – whether made verbally or in writing – must be accurate. A consumer orders a set of pink towels online based on a colour chart provided by the seller.
Warranties | ACCC
Warranties are extra promises that a business makes about the quality of a product or how it will fix any problems with a product or service. Warranties apply in addition to consumer rights to a repair, replacement, refund or cancellation when there's a problem with a product or service.
Report a consumer issue | ACCC
Help us spot issues affecting Australians by making a report. Use this form to report a business that may be doing the wrong thing under the Competition and Consumer Act 2010.
Contacting a business to fix a problem | ACCC
Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23
Repair, replace, refund, cancel | ACCC
Consumer rights when buying products and services Rights when consumer guarantees aren’t met. Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights.
False or misleading claims | ACCC
False claims and misleading impressions Businesses mustn't mislead consumers. Businesses should be honest in their dealings. Businesses shouldn't try to gain an unfair advantage by making misleading claims about their products or services.
Product safety | ACCC
Product safety and consumer rights. When a consumer buys a product, they have a right to expect it will be safe. Safety is part of acceptable quality, one of the basic rights called consumer guarantees under the Australian Consumer Law.. If a product is unsafe, this is classed as a major problem, so the consumer is entitled to their choice of a replacement or refund.