The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

The latest generative AI-powered virtual agents can do much more, including holding real conversations, answering questions in detail, and even solving problems or making sales on their own. Powered ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

The modern digital workplace is transforming how organizations operate, communicate, and collaborate. This new reality means everyone is connected, no matter where they are in the world. The ...