Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

The latest generative AI-powered virtual agents can do much more, including holding real conversations, answering questions in detail, and even solving problems or making sales on their own. Powered ...

Grace: According to Slack’s Workforce Index survey, the top three low-value tasks consuming employee time are: unnecessary meetings, routine email management, and excessive paperwork/data entry. While ...

The new, out-of-the-box agents include the following: Agents in SharePoint Users can create their own agents, tailored to specific SharePoint files, folders or sites that support common business ...