The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

Instead of using agent assist only to shorten problem-resolution, they used it to help upsell or cross-sell, ultimately making better use of agents by eliminating the idle time that led to layoffs.

As customer service teams grapple with rising workloads and the challenge of managing vast information streams, AI-powered ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

Understanding the productivity impacts of remote work was difficult as there is rarely a baseline, or regular measurement, of productivity for most knowledge workers. A single universal metric does ...

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...

Since Mitel CX is built on Mitel’s Common Communications Framework, it integrates with Mitel’s UC solutions and can deliver a converged UC/CC experience. This extends Mitel CX capabilities to all ...

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.