(IN BRIEF) Aleksi Moine, a doctoral researcher at the University of Helsinki, investigates the role of corporeality in 19th-century Northern Karelian healing incantations. His interdisciplinary ...

Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our in-depth guide.

Gigs, a platform that enables any company to become a MVNO, has raised $73 million in a Series B round of funding.

Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement. The ...

Cyril Pourrat, chief procurement officer, BT Group and head of BT Sourced, outlined some of the strategies that BT is using ...

CCaaS innovation takes center stage in 2025. Generative AI, multimodal communication and predictive analytics are ...

Comcast, Wiwynn, Lotus Technology, and TP ICAP Group have all signed strategic agreements with Amazon Web Services (AWS) to ...

Resilinc Names the Top 30 Most Resilient Suppliers in High-Tech for 2024 ...

It does this through various types of heat maps - which help you identify ... to give a snapshot of the entire customer journey. When deciding which customer feedback tool to download and use ...

In the near future, 6G is expected to enable: Tech Mahindra and Intel are at the forefront of this evolution, working on open RAN networks and exploring telecom innovations around edge computing ...

In an interview with Telecom Asia Sport, Indra shared the beginning of his journey with the Indonesian National Team in 2011, when he was entrusted with coaching the U-16 team. However, his debut in ...

FILE PHOTO: A T-Mobile employee assists a customer as pre-Thanksgiving and ... REUTERS/Mark Makela/File Photo U.S. telecom firm T-Mobile said on Wednesday it had detected attempts in recent ...