Mitel has sought to translate that experience into what its customers need. “When we create a contact center the idea is that ...

A disgruntled customer was captured on video as he drove a "lemon" he'd purchased through a Utah dealership front door.

What would you do if you realised that the car you recently bought, shelling out a bomb, was worth its weight in scrap?

It goes to show that AI isn't always the solution it's supposed to be. Customer experiences 'frustrating' interaction with AI ...

Deepfake videos, dodgy QR codes and phoney WhatsApp messages were some of the biggest scams we've seen this year ...