Mitel has sought to translate that experience into what its customers need. “When we create a contact center the idea is that ...

A disgruntled customer was captured on video as he drove a "lemon" he'd purchased through a Utah dealership front door.

What would you do if you realised that the car you recently bought, shelling out a bomb, was worth its weight in scrap?

It goes to show that AI isn't always the solution it's supposed to be. Customer experiences 'frustrating' interaction with AI ...

Deepfake videos, dodgy QR codes and phoney WhatsApp messages were some of the biggest scams we've seen this year ...

A 93-year-old retired University of Toronto professor recently had her YouTube channel cancelled on the grounds that she was ...

Social Security Administration Commissioner Martin O'Malley discusses how he is trying to handle the current challenges facing Social Security. Social Security Administration Commissioner Martin ...

Ola has been facing backlash for poor quality and service from angry and disappointed customers for a while now. In yet another viral video making the rounds over ... Ola service centre to repair his ...

A few video game developers have investigated emotions like these ... and framing things this way has made Foley think twice about the confines of the old house. "I realised just how wide and long the ...

Don't let your internet costs keep rising. Try these approaches to get a better price for your broadband service.

you want to know that you can actually speak to customer service. This is probably the most common, and easiest, way to look for answers to common queries, such as those about Amazon’s return ...