Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people ...

Robotic Process Automation (RPA) revolutionizes customer service, enhancing efficiency, accuracy, and responsiveness.

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

1. Use Target’s Live Chat For fast assistance, visit Target.com and scroll to the bottom of the page to find the " Contact Us ...

Big corporations like Walmart don't always make it easy to get in touch. Here's how to find a real-live human to talk to.

Squarespace is a popular website builder that probably sponsors your favorite podcast. I spent one week testing it to see how ...

Creating a consistent customer experience across multiple locations or channels is crucial for business success. To shed ...

Your competitors are working to provide smooth, dependable service—how are you going to respond? In a recent panel discussion, industry experts offered insights into how to rethink customer service ..

There was a clear need for a 24/7 emergency social service response for such cases involving not just children and vulnerable adults but also other instances of domestic violence,” she added.

One of the most popular work-from-home job categories on FlexJobs is customer service—and with good reason. Most customer service careers can be performed from a home office, using the internet and ...

The event platform cut its customer service response times for event managers by 80% with improved technology and a second call center, CEO and Co-founder Julia Hartz said on the call. The company ...

Gonzalez and others, however, did note that while the protest response to Trump's victory may be lighter than what was seen in 2016, that could change once he begins enacting policy changes.