18 of the best ChatGPT courses you can take online for free
TL;DR: A wide range of ChatGPT courses are available to take for free on Udemy. Udemy is a popular hub for online courses, ...
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ICMI’s State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, ...
Business Wire14h
HDI’s “State of Service Management in 2024” Report Finds 59% Focused on Improving the Customer Experience as the Top Priority for ITSM Projects
HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of ...
Numia’s software brings offline and online customer interaction data into one place
Numia helps companies track all of their customer interactions in one place and uses AI to personalize customer journeys.
Robot programmed to curse? New AI tool aids in customer service training
“If we’ve done our job right, you should be able to walk up and engage with the robot just like your friend. You should be ...
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Customer service trends 2025: Brands balance on digital beam of AI hype versus customer trust
Customer service trends in 2025 include growing use of generative AI, increased focus on customer trust, and maintaining the ...
BPCC offers flexible options to meet student needs
BPCC is enhancing in-person learning options to meet student needs. They are offering a new course in Business Math and ...