ServiceNow Restructures RiseUp Workforce Training Program, Cuts Staff
ServiceNow Inc. is restructuring its user training program RiseUp amid low job placement rates and a corporate backlash to ...
Business Wire15h
HDI’s “State of Service Management in 2024” Report Finds 59% Focused on Improving the Customer Experience as the Top Priority for ITSM Projects
HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of ...
Business Wire15h
ICMI’s State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, ...
62 of the best Harvard University courses you can take online for free
TL;DR: A wide range of online courses from Harvard University are available to take for free on edX.
18 of the best ChatGPT courses you can take online for free
TL;DR: A wide range of ChatGPT courses are available to take for free on Udemy. Udemy is a popular hub for online courses, ...
Forbes India4h
Inside Arundhati Bhattacharya's Playbook for Salesforce India
Under the former State Bank of India chairperson's leadership, the tech giant has grown into a Rs9,116 crore-company in India ...
CMS Wire54m
The Full Guide to Recognizing, Preventing and Overcoming Call Center Burnout
Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout.
Columbus serial entrepreneur deploys AI to finally make customer support better
A Columbus-area serial entrepreneur's AI startup makes a "quantum leap" to realize his technological vision built over ...