HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of ...
The new AI Site-Chat improves how website visitors interact with businesses’ sites, ultimately increasing customer engagement and streamlining ...
The importance of employee engagement and pride extends beyond HR and marketing—it should be a strategic priority for every ...
The Cool Down on MSN20h
Customer experiences 'frustrating' interaction with AI chat service for a telecom company: 'This could be an SNL skit'It goes to show that AI isn't always the solution it's supposed to be. Customer experiences 'frustrating' interaction with AI ...
Hosted on MSN23h
How AI is Transforming Call Centers and Customer Service in Unexpected Ways — And Why Operative Intelligence is Leading the ChargeArtificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...
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