HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of ...

The new AI Site-Chat improves how website visitors interact with businesses’ sites, ultimately increasing customer engagement and streamlining ...

The importance of employee engagement and pride extends beyond HR and marketing—it should be a strategic priority for every ...

News On Your Side's Lindsey Mastis covers AI & Tech and tried out a robot designed to help train people in customer service ...

One Telus customer simply wanted to find out how to subscribe to a new channel, only to get a ridiculous response from an AI ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...

Robotic Process Automation (RPA) revolutionizes customer service, enhancing efficiency, accuracy, and responsiveness.

you want to know that you can actually speak to customer service. This is probably the most common, and easiest, way to look for answers to common queries, such as those about Amazon’s return ...

One of the most popular work-from-home job categories on FlexJobs is customer service—and with good reason. Most customer service careers can be performed from a home office, using the internet and ...

We list the best customer database software ... Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best.

Video to GIF Converter is one of the best options to turn a video into an animated GIF. It provides custom sizes or resolutions for output GIF, lets you set frame rate, aspect ratio, loop ...