Vapi has rasied $20 million of Series A funding as it seeks to commercialise its artificial intelligence-powered voice agent ...

Harrods has introduced “cover charges” for customers’ restaurant bills, on top of tips given to staff ...

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of ...

In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience is key.

Customer service trends in 2025 include growing use of generative AI, increased focus on customer trust, and maintaining the ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

A study by the Transamerica Center for Retirement Studies found that 57 percent of workers across all generations plan to ...

Financial health is the backbone of any successful business. Going into the new year, take the following steps to solidify ...

"Please hold" has officially been canceled. That's one takeaway from a major new survey by Gartner. Nearly half of Gen Z ...

From capturing client data to dreaming up personalized wine travel, here’s how retailers can build a more profitable private ...

One of the most common reasons AI-powered customer service solutions fail to live up to their promises is when expectations ...

“This is about providing basic customer service. Australia’s life insurers want to be able to give people simple advice about their own products, at no extra cost to the customer.” The issue of how ...