Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people ...

One of the most common reasons AI-powered customer service solutions fail to live up to their promises is when expectations ...

Nissan India opened a new training facility in Chennai. The academy will train dealership staff. It will focus on sales, ...

In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience is key.

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

TELUS International Philippines has officially rebranded to TELUS Digital Philippines reflecting the company’s commitment to ...

OnePlus India was fined ₹5,000 by a Bengaluru consumer court for failing to provide a user manual with a smartphone purchase.

While the U.S. Postal Service is already in the middle of processing millions of packages for this holiday season, it wants ...

A global survey among 12,000 luxury retail employees finds widespread job dissatisfaction. So much so that over half are ...

Financial health is the backbone of any successful business. Going into the new year, take the following steps to solidify ...

The luxury department store has introduced a £1 fee which is being added to diners’ bills in its London restaurants and cafes ...

For those of us paying attention in the customer service space, there are new developments in artificial intelligence ...