One of the most common reasons AI-powered customer service solutions fail to live up to their promises is when expectations ...

While the U.S. Postal Service is already in the middle of processing millions of packages for this holiday season, it wants ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people ...

The soft skills gap robs employees of greater success and causes managers plenty of aggravation. Bridging the gap requires a ...

TELUS International Philippines has officially rebranded to TELUS Digital Philippines reflecting the company’s commitment to ...

"AT&T has got the broadest wireless coverage out of any carrier, but there's no way we're leaving any customer stranded," she ...

As reported by 404 Media today, Zipcar experienced an outage on Friday that prevented the app from functioning properly for ...

In a study by Lightspeed Commerce, 69% of shoppers say they're willing to tip their retail workers to get better service ...

We explore 10 entry-level remote jobs that require no experience. Read our guide to enjoy the benefits of working from home ...

The data tells the story of growth in small businesses for the year. According to NEXT, the Small Business Administration ...

Years ago, jobseekers would mail resumes to potential employers or stop by to drop them off in person. They’d rely on a unique format or high-quality paper to "wow" a ...

Each type of real estate comes with new opportunities and potential pitfalls. Picking the right site requires a deep analysis ...