Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement. The ...

In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience is key.

Customer relationship management technology improves service by reducing response times, automating processes and enabling ...

I've found that gamification is a great way to make the shopping experience more dynamic, keeping consumers engaged at various touchpoints.

CCaaS innovation takes center stage in 2025. Generative AI, multimodal communication and predictive analytics are ...

young people from around the world shared their experiences of learning Chinese with China Daily. Click on the video to explore this fun and challenging learning journey with us!

A recreation of the classic Visual Basic 6 IDE and language in C# using Avalonia. This is a fun, toy project with no commercial intent. All rights to the Visual Basic name, icons, and graphics belong ...

“This is about providing basic customer service. Australia’s life insurers want to be able to give people simple advice about their own products, at no extra cost to the customer.” The issue of how ...

Saquon Barkley ran himself into a spot of trouble, then managed to hurdle out of it. The Eagles running back was explaining last week what was so different about the team that had rattled off five ...

Whether in technology, SaaS, e-commerce, or other industries, businesses are competing not just for market share but for the most valuable currency of all—customer attention. The sheer volume of ...