Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...

Artificial intelligence (AI) continues to redefine the way businesses and individuals interact. From customer service to ...

We asked our experts about the state of performance marketing right now, how budgets and ways of working are changing, and ...

Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement. The ...

John Galliano is officially leaving Maison Margiela after 10 years at the French fashion house. Less than one year after his standout spring 2024 couture show, where runway models were transformed ...