Amazon.com Inc.’s cloud unit is rolling out components it says will make data centers run more efficiently, a move that could ...

Amazon Connect announces several new capabilities including Gen AI prompting to automatically create outbound campaign, ...

Retailers want to tap into the more than 170 million Americans on TikTok who shop on impulse as they scroll through videos.

Amazon Connect integrates generative AI, enhancing customer segmentation and interaction quality. Omnichannel expansion. New ...

New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and ...