The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.
The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...
New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.
No Jitter Midroll: Microsoft Debuts More AI Agents -- Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot. No Jitter Midroll: Salesforce ...
Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.
Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...
As customer service teams grapple with rising workloads and the challenge of managing vast information streams, AI-powered ...
Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.
In this Q&A, Olivia Grace, Senior Director of Product Management at Slack, explains the benefits of automating the work that gets in the way of doing real work.
In this Q&A, Olivia Grace, Senior Director of Product Management at Slack, explains the benefits of automating the work that gets in the way of ...
In this Q&A, Olivia Grace, Senior Director of Product Management at Slack, explains the benefits of automating the work that gets in the way of ...
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