I now find the holiday has changed: The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking. This constitutes a ’significant change' for the ...

We'll let you know what to do next, and give you support on the issues you might be facing. Before you report a scam to us, you should first check our advice on reporting a scam. Chat’s usually ...

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Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

2. An option to reduce the service with no penalty after 3 months The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company ...

Find a job with our local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales. If you are looking for voluntary roles, including trustee positions with local ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...