With virtual agents handling mundane tasks, AI-enabled contact centers see AHT increase as live agents do more complex tasks.

While the risks, benefits and magnitude of artificial intelligence's impact on financial services remain unclear, agencies ...

Amazon strengthens its position in the AI race with an additional $4 billion investment in Anthropic, committing to custom silicon and cloud dominance to compete with Microsoft and Google.

AI’s rate of progress is hitting a wall. It may not matter. That was the prevailing theme from this week’s Cerebral Valley AI ...

Then, with the help of artificial intelligence and a professor in New York, we created a video of Wayne throughout the ...

All this week, Channel 3 has conducted a deep dive into artificial intelligence. Tonight, we are taking a look at how the ...

While tech and finance have been early AI adopters, other industries are just more risk averse, said Acrolinx's Shane ...

The enormous electricity needs of artificial intelligence are driving plans for scores of new fossil fuel plants with decades ...

While Netflix has yet to release an official statement regarding the use of A.I. in one image focusing on Vi and Jinx, a ...

Insilico Medicine ("Insilico"), a clinical-stage generative artificial intelligence (AI)-driven drug discovery company, announced that it has received IND clearance from FDA for ISM5939, a potential ...

Stanford professor Jeff Hancock, in a court case over banning deepfakes, appears to have made up two journal articles. He is ...

Amazon is doubling down on artificial intelligence with an additional $4 billion investment in Anthropic, bringing its total ...