The short response to this survey is that traditional IT service desks will become “extinct” in a few years. Almost four-fifths (79%) of IT workers believe traditional service desks will be ...

Drexel IT now also includes College of Medicine IT and Instructional Media Services (IMS). Help Desks are located at the Tech Lounge on the Square (3208 Chestnut Street) and New College Building (245 ...

The traditional IT help desk, often the backbone of enterprise tech support, is facing a seismic shift as digital landscapes grow more complex and demanding, new research has claimed. A report ...