It goes to show that AI isn't always the solution it's supposed to be. Customer experiences 'frustrating' interaction with AI ...

When a multi award-winning broadband provider is named as the best in the business for 21 years running and hordes of ...

Customer service representatives often travel from the team’s offices to its arena on game days to meet with season ticket ...

As the days get colder and the nights grow longer, there's one thing that can make winter your favourite time of the year - ...

The Hungarian budget airline has seen a huge boom in customers this year, with 100 million passengers in the UK alone ...

Social Security Administration Commissioner Martin O'Malley discusses how he is trying to handle the current challenges facing Social Security. Social Security Administration Commissioner Martin ...

An Olive Garden user found an odd serial number on her breadstick - and the chain paid up for the mistake. In a recent video ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its ...

East Sussex VR headset provider SystemActive has announced a partnership with Animmersion UK, a leading provider of immersive ...

Disgruntled passengers have dubbed the huge 365 metre cruise ship ‘terrible’ with one traveller going as far as to say they’d ...

A dash (-) means not enough responses to include a Customer or Claims score. You can read our full methodology below. Check you're getting a great deal and search for a new home insurance policy using ...

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