Robot programmed to curse? New AI tool aids in customer service training
“If we’ve done our job right, you should be able to walk up and engage with the robot just like your friend. You should be ...
The Cool Down on MSN23h
Customer experiences 'frustrating' interaction with AI chat service for a telecom company: 'This could be an SNL skit'
It goes to show that AI isn't always the solution it's supposed to be. Customer experiences 'frustrating' interaction with AI ...
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How AI is Transforming Call Centers and Customer Service in Unexpected Ways — And Why Operative Intelligence is Leading the Charge
Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...
Ariana Grande Jokes with Photographers About Her Posing Skills While on the Red Carpet: 'I've Committed'
Ariana Grande joked around with photographers on the red carpet at the Academy Women’s Luncheon Presented in Los Angeles. See ...
CMS Wire29d
6 Skills Every Contact Center Team Needs to Master
By making these skills the foundation of customer service training, contact centers can position themselves as central hubs of customer insight and drive cross-functional improvements that extend ...