Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people ...

Outside your team, you often sync up with Cloud Engineers to enhance your platform deployment skills. "What I look forward to most every week are the office days with the team. When we brainstorm ...

Three decades ago, Mandi McKenzie was in her mid-thirties and working as a swim instructor at Raumati Pool, when she decided ...

Just because they didn't ask, doesn't mean they don't want a weighted hoodie or pretzel-making kit. View Entire Post › ...

Customer service representatives go by many job titles and serve as the first point of contact for customers ... be sure to highlight your customer service skills, excellent written and verbal ...

The PCS union has organised a strike of workers at the Disclosure and Barring Service, over concerns about the impact of a new telephony platform and model of ‘customer contact’ Members of the civil ...

A Pokémon Elite Trainer box — tell all the other aunties and uncles to pack it up. Their gifts don't stand a chance. View ...

Ariana Grande joked around with photographers on the red carpet at the Academy Women’s Luncheon Presented in Los Angeles. See ...

“If we’ve done our job right, you should be able to walk up and engage with the robot just like your friend. You should be ...

When a customer reaches out to a contact center, it’s clear that the interaction represents a unique opportunity for the ...

Customer service representatives often travel from the team’s offices to its arena on game days to meet with season ticket ...