Enhance customer experience with effective training software. Simplify onboarding, improve skills, monitor progress, ...

Creating a consistent customer experience across multiple locations or channels is crucial for business success. To shed ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has ...

By embracing trends and staying agile with industry changes, you can not only future-proof but also empower your agents to ...

Costco has such a fabulous return policy. But even if you've been a member for a while, there may be things about it you didn ...

Verizon Business' 2024 Innovation Sessions launched in Chicago, followed by New York City and Washington, D.C ., with this ...

Looking to seriously up the loyalty level within your base of ever-expanding customers in the new year? Teach them something ...

As banks continue investing in technology to boost productivity, they aren't losing sight of their call centers' human sides.

A hearing was held in June for the appealed case. Attorneys for the former employee and Van Horn presented their cases in ...

Visa, a world leader in digital payments, has announced the return of its global advocacy program ‘She’s Next’ in partnership ...

What gifts to get everyone this year? Artificial intelligence chatbots might help, but don't expect them to do all the work ...