HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of ...

The new AI Site-Chat improves how website visitors interact with businesses’ sites, ultimately increasing customer engagement and streamlining ...

The importance of employee engagement and pride extends beyond HR and marketing—it should be a strategic priority for every ...

News On Your Side's Lindsey Mastis covers AI & Tech and tried out a robot designed to help train people in customer service ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...