The soft skills gap robs employees of greater success and causes managers plenty of aggravation. Bridging the gap requires a ...

One of the most common reasons AI-powered customer service solutions fail to live up to their promises is when expectations ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people ...

While the U.S. Postal Service is already in the middle of processing millions of packages for this holiday season, it wants ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

For those of us paying attention in the customer service space, there are new developments in artificial intelligence ...

you want to know that you can actually speak to customer service. This is probably the most common, and easiest, way to look for answers to common queries, such as those about Amazon’s return ...

If you’re interested in getting a remote customer service job, be sure to highlight your customer service skills, excellent written and verbal communication, and your comfort learning new technology.

Good Customer Service Tip #1: Never be pulled into an ... to a brand that demonstrates genuine care and problem-solving skills. For small businesses, creating memorable, positive interactions ...

Do I get an app with a basic bank account? Yes, all of the basic bank accounts in our table above can be managed via a smartphone app. Can I use the switching service if I have a basic bank account?