They summarize the numerous chilling effects of self justification: it “exacerbates prejudice and corruption, distorts memory, turns professional ... how to avoid the apology no-nos.

So sang Elton John on one of his biggest 1970s hits - but not every public figure seems to find it so tough to utter that powerful five-letter ... professional sphere, the phrase "formal apology ...

Now, after Sosa issued a formal apology in a letter to Cubs’ fans on Thursday, Ricketts responded by inviting him to their annual Cubs’ convention for the first time since he left the ...