Having millions of online purchases delivered home during the holiday season is often more sustainable than generally assumed ...

According to Hans Quak, Professor of Smart Cities and Logistics at Breda University of Applied Sciences (BUas), better communication can also resolve consumer dissatisfaction with late deliveries.

Starting with Cyber Monday the holiday season creates peak demand, straining the logistics of online retailers. "There's always room for improvement, but delivery shame isn't necessary," says Quak.

BREDA, Netherlands, Dec. 2 ... Professor of Smart Cities and Logistics at BredaUniversity of Applied Sciences (BUas), better communication can also resolve consumer dissatisfaction with late ...