Customer journey maps can’t fix all of these problems ... Just make sure you’re prioritizing the steps that need attention.

Customer journey maps should drive results! You'll learn to define these ... She creates fun and engaging classes to teach her clients to give their customers the best possible experience. Nancy Porte ...

Marketing technology makes it possible to map the customer journey in far more detail than ever before. And a more accurate customer journey map can guide your marketing to be more strategic, better ...

We’ve all been sold the story of the perfect customer journey, a seamless path from awareness to purchase to loyalty. But let's face it, this idealized ...