Retail News & Insights - Retail TouchPoints
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Answering the $100 Billion Question: How Can Retailers Combat …
2 days ago · October 21, 2024 at 8:00 AM EDT. By André Ferraz, Incognia. patpitchaya-stock.Adobe.com. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually. In 2023, fraudulent returns accounted for a staggering 13.7% of all returns, resulting in $101 billion in losses. To make the issue worse, this trend shows no ...
From Startup to Enterprise: What CX Looks Like at Different …
1 day ago · How CX Differs by Growth Phase. Startups. Early-stage companies thrive on their ability to foster close relationships with customers — the name of the CX game is personalization, rapid response and the ability to pivot quickly based on customer needs and insights. A hands-on approach to CX is necessary to establish trust.
Latest News & Articles - Retail TouchPoints
DoorDash Expands Wegmans Delivery Partnership, Adds Regional Grocery Favorites. DoorDash kicked off its expanded partnership with Wegmans Food Markets by offering on-demand delivery from the supermarket’s Maryland stores, with Wegmans locations…. 4 days ago.
2021 Outlook Guide - Retail TouchPoints
17 Industry Experts Forecast Top Trends, Tech and Strategies as Retail Resets Four key themes emerged in the 2021 Outlook Guide contributions from our distinguished panel of retail industry experts: The COVID-fueled ecommerce surge will continue even after the pandemic recedes as the flood of new customers discover the benefits of online shopping; Last-mile innovations […]
About - Retail TouchPoints
Retail TouchPoints (RTP) is an online publishing network for retail executives, offering content focused on optimizing the customer experience across all channels.RTP provides an array of editorial opportunities and content designed to guide retail companies in their quest for long-term success. Focusing on the importance of thinking innovatively in a new media climate, we …
Retail Insights 2021: 10 Predictions and Trends to Watch
Retail Insights 2021: 10 Predictions and Trends to Watch. Across the board, 2020 was a momentous year for us all. Retail has never faced so many changes and challenges. While physical stores have spent much of the year closed, the pandemic period has driven innovation and fueled a huge acceleration in what were just emerging trends at the start ...
Retail News - Retail TouchPoints
Retail TouchPoints is your premier resource for retail news and business headlines covering topics like the latest in retail news, business marketing, current updates in retail tech, in-store operations, brick and mortar, e-commerce, payment technologies, and more. Retail TouchPoints features retail industry reports and in-depth journalism ...
Retail TouchPoints Reveals 2022’s 40 Under 40 Winners
May 13, 2022 at 3:05 PM EDT. By Alicia Esposito. Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Representing the entire retail realm — from store design to CX strategy, ecommerce and retail operations — the 40 Under 40 Awards spotlight up-and-coming leaders who have done innovative and ...
NRF 2021: Learning from Nordstrom, Target and Others’ Best-in …
Jan 13, 2021 · Learn from Nordstrom’s omnichannel mix: Nordstrom emerged as the top-ranked retailer in the study thanks to years of investment and experimentation, and while few retailers can match its customer-first approach, anyone can adapt its overall strategy for melding online and in-store commerce; Customer support starts at shoppers’ initial search: When most retailers think about “omnichannel ...