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FourNet Summit: Enhanced CX & Stronger Cybersecurity Top Priorities. 18 October 2024. Contact- Centres. Enhanced customer experience and stronger cybersecurity – top priorities for most organisations, FourNet Summit hears Annual Digital Transformation…. Contact Centre News and Information from the UK Contact Centre Industry.
Unveiled: What are Contact Centres Doing Right Now?
1 day ago · The “What Contact Centres are Doing Now” report isn’t just a collection of fascinating facts to drop in your next Teams call or office kitchen chat. It’s a roadmap for contact centre leaders who are serious about driving improvements during the rest of 2024 and the upcoming 2025 (and beyond). By zeroing in on advisor experience and ...
Puzzel Acquire Capturi to Strengthen AI-Driven Contact Centre ...
1 day ago · Puzzel, the leading European provider of cloud-based contact centre solutions, announced today that it has entered into an agreement to acquire Capturi, a cutting-edge conversational analytics platform specialising in AI-driven insights for customer interactions. This acquisition further enhances Puzzel’s commitment to delivering exceptional ...
The Evolution of Customer Engagement in the Contact Centre
Oct 19, 2023 · The Evolution of Customer Engagement: Sabio Group Launches CX Realities 2023 to Help Navigate the New Era of Contact Centres. Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.
The Future of the Contact Centre is Right Here Right Now
Mar 10, 2022 · The future of the contact centre is here, and it’s innovative, expert-driven, and thriving. But signs weren’t always indicating that things would be this way. In fact, before the start of the pandemic, experts were forecasting the coming decline of the contact centre. No one could have predicted how shifts related to COVID-19 would shut ...
Contact Centre Management: What It Is and 7 Best Practices
Apr 19, 2022 · Call centre management best practices. 1. Hire the Best Employees. It’s a no-brainer but super important: hire the best employees. Working at the service level requires more than just basic communication skills. You’ve got to make sure you screen all prospective employees, assessing their level of customer care, memory, articulation ...
11 Customer Service Trends to Delight Customers
Jan 29, 2024 · Stale scones and lukewarm tea – that’s what often passes for customer service these days. But for those of us in the UK retail space committed to delighting customers, 2024 has baked up some tasty trends we can serve up to take customer care to the next level.
Contact Centre Trends: The Current State of Play
Mar 9, 2022 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we are seeing the emergence of a decade of great challenge, but also great opportunity.
Six Trends That are Transforming the Contact Centre
Aug 25, 2020 · 6. Contact centres are becoming more strategic – contact centres are become more strategically important to organisations as customer channels proliferate and the contact centre ins involved in a wider array of customer journeys.”. Børge Astrup, CEO at Puzzel, commented: “I am genuinely encouraged by the insights from this first wave of ...
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Oct 11, 2024 · Contact Centre Download: Get the top 10 CX Trends for 2025. 3 October 2024. Contact- Centres. In the current business landscape, prioritising CX is essential for success. Those who take strategic steps…. - Contact Centre News - Events Sabio Group.