Today, businesses are looking for innovative solutions to optimise operations. ChatGPT has emerged as a powerful tool for the growth of business. It has capabil ...

New integrations provide a more comprehensive customer view, creating seamless, AI-powered workflows between GoTo Connect and customer relationship management solutions   – GoTo, the company making ...

New research reveals that, after cybersecurity, customer experience commands the most significant investments in generative ...

Assess how the vendor plans to manage risks, ensuring business continuity even during unforeseen challenges. - Relationship ...

Yes, the customer journey has come to its end. And if you continue to believe in it, your brand may become a footnote in ...

Improving ease of doing business is key to increasing CSAT. By simplifying processes and encouraging collaboration, you can ...

Louise Donnery, senior content marketing manager at Clio EMEA, explores how sole practitioners and small firms can improve client relations.