Generative AI enables people and increases efficiencies in business operations, but using it to empower employees will make ...

Along the same lines, the goal for AI service reps is that they feel like real people. Do you know the brands that are using ...

Generative AI and AI are going to change organization structure and management process. Here's how, and what business leaders ...

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

As AI's presence and impact grows, so does its environmental footprint. Learn what companies like Salesforce are doing about ...

Less than a year after being wounded in Gaza, Itamar Ben Hemo sold software startup Rivery last week to Pennsylvania-based ...

A passenger of Delta Air Lines has been making headlines for a certain controversy in which his upgraded first-class ticket was later downgraded.

The integration of multiple AI models within a single application offers a range of benefits that can significantly enhance functionality and efficiency. By leveraging an AI model comparison approach, ...

Experts and users generally agree that Galaxy AI offers less variety and utility than Google's offerings. While AI feature ...

The new year will bring new laws to the state of Maryland. Starting January 1, 2025, many new laws will go into effect.