It is not the output of individuals that we are seeking ... lie in understanding the development team’s ability to create outcomes. Healthy developer metric measurement begins with understanding ...

For quick, adaptable strategy execution, a new anchor that metrics, projects and teams can center themselves around, and a shift in thinking – from output-driven strategy execution to customer-centric ...

For example: the output of a project might be a new process for responding to student queries. The outcomes of that project may be shorter waiting times and increased student satisfaction. There may ...