Miss Manners: When did ‘welcome in’ become the default greeting?
DEAR MISS MANNERS: I am a lifelong hospitality worker, and consider myself a great greeter in any scenario. A few years ago, ...
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Miss Manners: What’s the right way to refer to customers in my job?
Before anyone suggests to Miss Manners that you stab a finger in the poor customer’s general direction, she will suggest that ...